Customer Service

• Shipping Policy
• Privacy/Security Policy
• Return & Refund Policy
• Purchase Policy
• Wholesale Policy

Shipping Policy

UPS- GROUND, NEXT DAY AIR, 2ND DAY AIR.
USPS- PRIORITY, FLAT RATE, EXPRESS.
Items ordered on Monday-Friday will be shipped the next business day (pending the payment has been cleared). Items ordered on Saturday and Sunday will be shipped on the following Monday. Tracking information will be provided when it becomes available. Currently we do not offer international shipping. If you choose a flat/ground rate, your package will arrive between 1-5 business days. All packages shipped will leave from our warehouse in Secaucus, NJ. Sorry, no in-person pickups are available. Rates are provided at checkout depending on the option you choose.

Privacy/Security Policy

This is the web site of American Apparel Trading Corp.

Our postal address is
560 Jefferson Ave
Secaucus NJ, 08536

We can be reached via e-mail at customerservice@a-apparel.com or you can reach us by telephone at 201-866-6401

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.

We collect the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as survey information and/or site registrations, name and address, payment information (e.g., credit card number and billing address).

The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, .

With respect to cookies: We do not set any cookies.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

We do not make our customer e-mail list available to other reputable organizations whose products or services we think you might find interesting. We will not share any information you disclose to us.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by emailing us at the address provided above.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, financial information (e.g., credit card account information) that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them .

Consumers can access this information by e-mail us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information.

Consumers can have this information corrected by sending us e-mail at the above address.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.

Return & Refund Policy

If you are not satisfied with your item for any reason, we offer a 30 day money-back guarantee on all of our merchandise. In order to receive a refund, the item must have all tags on it. The item must not show signs of wear or the item will be sent back to you. If the item does not fit properly, return the item and we will ship the correct item to you at no cost. No returns will be accepted past 30 days. If an item is defective in any way we will give a refund, given it is within 30 day term. Please enclose a copy of your receipt in the return package to assist us to promptly process your return. A refund issued will be put on the customers credit card used at purchase. Refunds will take from 5-10 business days. Shipping charges incurred will not be refunded.

Purchase Policy

We accept credit cards through paypal and paypal. No checks, money orders, or cash will be accepted. Once the credit card is charged the item will be shipped in an expedient manner.

Wholesale Policy

We offer great prices for wholesale transactions. Please email Cory at customerservice@a-apparel.com for inquiries. Some dresses that are available on this website will be available and some will not depending on our current inventory. Our policy to ship wholesale is a minimum of 60 pieces and must be in 12-piece breakdowns. For more details please email.